Answers to Frequently Asked Questions for Tree Care in Edmonton

We know you have questions about tree care for your home or business. That is why we are here. Some questions are pretty common, so we have provided the simplest answers to them with our handy FAQ section here:

When is the best time to prune my elm tree?

The best time for pruning elm trees in Edmonton is between October 1 and March 31. You need to get elm tree permission form from Edmonton Forestry and Environmental Services if pruning is required outside of that date range. Also, if you are removing an elm tree from your property the stump must be removed a minimum of 10 centimeters below the soil line.

Are your arborists ISA certified?

All of our arborists are ISA certified and are knowledgeable and experienced in all proper tree care methods.

Do you carry insurance?

We are happy to provide proof of insurance with our commercial liability insurance policy.

What are your hours?

We are open Monday through Friday from 7:00 AM until 6:00 PM. We also offer 24-hour emergency services.

Do I need to be present for an estimate?

If you are not home when we come to provide an estimate we can leave an estimate in your mailbox or simply send you an email. Our estimates provide a clear description of the job as well as the species and location of plant material on your property.

If you are requesting a tree removal it is helpful to clearly mark the trees you desire to have removed.

What are your standards and practices?

We adhere to the ANSI A300 tree care standards and the ANSi Z133.1 safety standards. For more information in regards to these standards, please do not hesitate to ask us.

What are your methods of payment?

We accept the following methods of payment:

Visa Mastercard Cash Cheque E-Transfer E-Transfer

When is payment due?

Payment is only due upon completion of the job.

Can I keep the mulch after my stump is removed?

When we perform a stump removal we rake the mulch into a pile where the stump was. You are then free to use it as you wish. We do not haul away any mulch.

Can I keep any firewood generated?

Yes. Firewood will be piled in the general area of where the tree is removed. An extra charge may be applied if the firewood needs to be moved.

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